Frequently asked questions
What is the return policy?
We want you to love your Brooke & Bloom London pyjamas, but if they’re not quite right, we’re here to help. You have 14 days from receiving your order to request a return. Items must be unworn, in their original packaging, with tags still attached and proof of purchase. To start a return or ask any questions, just email us at info@brookeandbloom.co.uk.
When will I get my order?
We aim to ship your Brooke & Bloom London order as quickly as possible. Once your parcel has been dispatched, you’ll receive a confirmation email with tracking details. Delivery times will vary depending on your location, but we’ll keep you updated every step of the way.
How much does shipping cost?
Shipping Policy
We aim to get your Brooke & Bloom London order to you as quickly as possible.
Processing Times
Orders are processed within 1–2 business days (excluding weekends and holidays). During busy periods, processing may take slightly longer.
Delivery
Standard orders are typically delivered within 7 working days. Pre-orders have estimated delivery times listed in the product description, usually 7–10 working days from purchase. Delivery times are provided by the carrier and start from dispatch, not the order date.
Shipping Confirmation & Tracking
Once your order ships, you’ll receive an email with tracking information so you can follow your parcel.
Shipping Fees
Fees are calculated at checkout based on your chosen shipping method. Any free shipping offers will also be displayed.
Delivery Issues
If your order is delayed, please email info@brookeandbloom.co.uk with your order number. Brooke & Bloom London is not responsible for courier delays or events beyond our control.